We're here to help

We are committed to helping our members get through this difficult time. We are ready to support you and discuss options to help reduce financial stress caused by the current environment. Every situation is different, so please reach out to us.  We are here to help.   

Government Support 

The Government of Canada is taking action through a number of programs and emergency benefits to support individuals, families and businesses during this difficult time. In order to help our members navigate these benefits, we have compiled a list with information, links, and steps on how to apply.

Click here to read more.

Masks In Branches

It is now mandatory for all members, visitors, and staff to wear a mask while visiting us in branch. Should you not have a mask, we are glad to provide you with one. Please do your part in help keeping yourself and others safe. 

Canada Emergency Business Account

Learn more about the new CEBA program for Businesses and how you can apply through Northern Birch.

CRA Direct Deposit

Discover our new feature that lets you enroll for CRA Direct Deposit straight from online banking.

Branch Visits & Ensuring a Healthy Environment

We ask that you do your part in helping ensure a safe and healthy environment and “plank the curve” by staying at home and completing as much of your banking as you can remotely.  As much as we like to see you, we ask that you visit a branch only for urgent or essential matters that cannot be completed online, at an ATM or by phone with one of our staff members.

 Please call us before visiting a branch, as we have remote alternatives to almost all your banking needs.

Reduced Branch Hours

We are committed to meeting all of your banking needs. Our branch locations remain open but will operate under modified in-branch hours until further notice.

Estonian House Branch

Monday: 10 am - 3 pm
Tuesday: 10 am - 7 pm
Wednesday - Friday: 10 am – 3 pm
Saturday: Closed

Latvian Centre Branch
Monday: Closed
Tuesday – Friday: 10 am – 3 pm
Saturday: Closed

Hamilton Branch*
Tuesday: 10 am - 3 pm
Thursday: 10 am - 7 pm
Friday: 10 am - 3 pm

​Your Money is Protected

Your deposits are insured up to $250,000 automatically by the Deposit Insurance Corporation of Ontario (DICO), if they are held outside a registered plan. That’s $150,000 more than the big banks offer. Coverage is unlimited if the investment is in a registered product (RRSP, RRIF, TFSA). ​

Collabria Financial Relief

If you are a Collabria Mastercard holder, you can apply for relief measures. Click here to learn more. 

A Message from Our CEO

Click here to read a note from Anita Saar, our President & CEO 

March 16, 2020

Ways to Bank

Now is a great time to get set up with remote banking options. If you are not currently set up, we can help you get a debit card or online access over the phone. Call us today.  

Mobile Banking App

Available for both Apple & Android devices. The app gives you access to your accounts from the palm of your hand. 

Online Banking

Great option that gives you access to your account immediately online. Call us to get set up today. 

Over the Phone

Many of the transactions you typically make in person can be done over the phone. 

Debit Card

Our ding-free cards allow you to transact at an ATM and in-store.

Ding-Free ATM 

Get access to thousands of surcharge-free ATMs, Canada-wide. 

Contact us

Contact us before visiting a branch.