Connect with one of our team members by calling us in-branch or emailing info@northernbirchcu.com and someone will call you back.
We have 3 conveniently located branches and access to over 3,700 ding free® ATMs across the country.
Click here to see our holiday and special hours.
Credit card support
For account inquiries, to check your balance, or report a missing card, please call Collabria 24/7 Cardholder Service.
Phone: 1-855-341-4643
General inquiries or scheduling an appointment
We're here for you. Call us with questions or to book an appointment today.
You can reach our branches at: 416-922-2551 or 416-465-4659 (Hamilton Branch: 905-527-4344)
Toll-Free: 1-866-844-3828
For 24/7 online banking technical assistance: 1-866-992-2490
To book a Financial Check-Up appointment, email FinancialCheckup@northernbirchcu.com
More ways to contact us
There are many ways to get in touch with us!
Send us an email: info@northernbirchcu.com
Retail Lending: lending@northernbirchcu.com
Commercial Lending: commerciallending@northernbirchcu.com
Estates department: estates@northernbirchcu.com
In Estonia: 712-1912
Fax: 416-465-8442 or 416-922-2758
Send us a message
Top Questions
You've got questions, we've got answers.
What do I do if I'm locked out of online banking?
What are my branch hours?
Visit our ATM & Branch Locator page to find your branch's hours.
How do I file a formal complaint?
You can file a formal complaint with our Complaints Officer:
Kintija Palma-Kalvins
kintija.kalvins@northernbirchcu.com
416-465-4659
Kintija Palma-Kalvins
kintija.kalvins@northernbirchcu.com
416-465-4659
How do I activate my new card?
Once you receive your card in the mail, please call your branch to activate your new card.
What are the current rates at Northern Birch Credit Union?
See our Rates page for an updated list of mortgage, bank account and savings account rates.
What happens if I get a suspicious email or text from Northern Birch?
Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I get a direct deposit form?
Direct deposit or pre-authorized debit forms are available to download through online banking. Just navigate to your chequing account and find the form there. Not registered for online banking? Give us a call in branch today!
How do I order new cheques?
You can now order cheques within Online Banking.
- First, click My Accounts.
- Next, select your bank account, then click Order Cheques.
Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.
