Connect with one of our team members by calling us in-branch or emailing info@northernbirchcu.com and someone will call you back.
Member Support
Have a question, need help with your account, or want to speak to someone? Choose how you'd like to reach us.
Find your nearest branch, hours and ATM locations across the country.
Credit card support
For account inquiries, balances or lost cards, please call Collabria 24/7 Cardholder Service.
1-855-341-4643
Call us
Have a question or need help with your account?
Toronto: 416-922-2551 or 416-465-4659
Hamilton: 905-527-4344
Toll-Free: 1-866-844-3828
Need online banking help?
24/7 Technical Support: 1-866-992-2490
Calling from Estonia: 712-1912
Fax: 416-465-8442 or 416-922-2758
Contact us by email
General questions:
info@northernbirchcu.com
Mortgages & personal lending:
lending@northernbirchcu.com
Business & commercial lending:
commerciallending@northernbirchcu.com
Estates:
estates@northernbirchcu.com
Financial Check-up appointments:
FinancialCheckup@northernbirchcu.com
Send us a secure message
Top Questions
You've got questions, we've got answers.
What do I do if I'm locked out of online banking?
What are the bank codes / routing number for Northern Birch?
Transit: 09462
Branch / Institution: 828
Together combined to be the routing number: 09462-828
Branch / Institution: 828
Together combined to be the routing number: 09462-828
What are my branch hours?
Visit our ATM & Branch Locator page to find your branch's hours.
How do I file a formal complaint?
You can file a formal complaint with our Complaints Officer:
Kintija Palma-Kalvins
kintija.kalvins@northernbirchcu.com
416-465-4659
Kintija Palma-Kalvins
kintija.kalvins@northernbirchcu.com
416-465-4659
How do I activate my new card?
Once you receive your card in the mail, please call your branch to activate your new card.
What are the current rates at Northern Birch Credit Union?
See our Rates page for an updated list of mortgage, bank account and savings account rates.
What happens if I get a suspicious email or text from Northern Birch?
Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I get a direct deposit form?
Direct deposit or pre-authorized debit forms are available to download through online banking. Just navigate to your chequing account and find the form there. Not registered for online banking? Give us a call in branch today!
How do I order new cheques?
You can now order cheques within Online Banking.
- First, click My Accounts.
- Next, select your bank account, then click Order Cheques.
Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.
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