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Our team can help you with all your banking needs

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Locate a branch or ATM

We have 3 conveniently located branches and access to over 3,700 ding free® ATMs across the country.

See which are close to you.

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Credit card support

For account inquiries, to check your balance or report a missing card, please call Collabria 24/7 Cardholder Service.

Phone: 1-855-341-4643

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General inquiries or scheduling an appointment

We're here for you. Call us with questions or to book an appointment today!

Latvian Centre Branch: 416-922-2551 or 416-465-4659

Toll-Free: 1-866-844-3828

Hamilton Branch: 905-527-4344

For 24/7 online banking technical assistance: 1-866-992-2490

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More ways to contact us

Have a question? Need a hand? There are many ways to get in touch with us! 

Send us an email: info@northernbirchcu.com 

Contact our lending department: lending@northernbirchcu.com

Skype: estocu 

In Estonia: 712-1912

Fax: 416-465-8442 or 416-922-2758

Click here to see our holiday and special hours

 

Send us a message

 

Top Questions

You've got questions, we've got answers.

Connect with one of our team members by calling us in-branch or emailing info@northernbirchcu.com and someone will call you back. 

Visit our ATM & Branch Locator page to find your branch's hours.
You can file a formal complaint with our Complaints Officer: 

Kintija Palma-Kalvins
kintija.kalvins@northernbirchcu.com 
416-465-4659

Once you receive your card in the mail, please call your branch to activate your new card.

See our Rates page for an updated list of mortgage, bank account and savings account rates.

Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.

Direct deposit or pre-authorized debit forms are available to download through online banking. Just navigate to your chequing account and find the form there. Not registered for online banking? Give us a call in branch today!

You can now order cheques within Online Banking.

  • First, click My Accounts.
  • Next, select your bank account, then click Order Cheques.

​Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.