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Our team can help you with all your banking needs


We have 3 conveniently located branches and access to over 3,700 ding free® ATMs across the country.

Click here to see our holiday and special hours.


Credit card support

For account inquiries, to check your balance, or report a missing card, please call Collabria 24/7 Cardholder Service.

Phone: 1-855-341-4643


General inquiries or scheduling an appointment

We're here for you. Call us with questions or to book an appointment today.

You can reach our branches at: 416-922-2551 or 416-465-4659 (Hamilton Branch: 905-527-4344)

Toll-Free: 1-866-844-3828

For 24/7 online banking technical assistance: 1-866-992-2490


More ways to contact us

Have a question? Need a hand? There are many ways to get in touch with us! 

Send us an email: 

Contact our Lending department:

Contact our Estates department:


In Estonia: 712-1912

Fax: 416-465-8442 or 416-922-2758


Send us a message


Top Questions

You've got questions, we've got answers.

Connect with one of our team members by calling us in-branch or emailing and someone will call you back. 

Visit our ATM & Branch Locator page to find your branch's hours.
You can file a formal complaint with our Complaints Officer: 

Kintija Palma-Kalvins 

Once you receive your card in the mail, please call your branch to activate your new card.

See our Rates page for an updated list of mortgage, bank account and savings account rates.

Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.

Direct deposit or pre-authorized debit forms are available to download through online banking. Just navigate to your chequing account and find the form there. Not registered for online banking? Give us a call in branch today!

You can now order cheques within Online Banking.

  • First, click My Accounts.
  • Next, select your bank account, then click Order Cheques.

​Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.