Visit our ATM & Branch Locator page to find your branch's hours.
Send us a message
You've got questions, we've got answers.
What are my branch hours?
How do I activate my new card?
Once you receive your card in the mail, please call your branch to activate your new card.
What happens if I get a suspicious email or text from Northern Birch?
Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.
How do I complete a direct deposit form?
Call one of our branch locations and we will be happy to assist you with your direct deposit form.
How do I order new cheques?
You can now order cheques within Online Banking.
- First, click My Accounts.
- Next, select your bank account, then click Order Cheques.
Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.