• Contact Us

Our team can help you with all your banking needs

Locate a branch or ATM

We have 3 conveniently located branches and access to over 3,700 ding free® ATMs across the country.

See which are close to you.

Credit card support

For account inquiries, to check your balance or report a missing card, please call Collabria 24/7 Cardholder Service.

Phone: 1-855-341-4643

General inquiries or schedule an appointment

We're here for you. Call us with questions or to book an appointment today!

Estonian House Branch: 416-465-4659

Latvian Centre Branch: 416-922-2551

Hamilton Branch: 905-527-4344

More ways to contact us

Have a question? Need a hand? There are many ways to get in touch with us! 

Send us an email: info@northernbirchcu.com 

Skype: estocu 

In Estonia: 712-1912

Send us a message

{{ ext.helpers.successMessage($ctrl.firstname) }}

{{ 'contactus.firstname.error' | i18n }}

{{ 'contactus.lastname.error' | i18n }}

{{ 'contactus.method.error' | i18n }}

{{ 'contactus.phone.error' | i18n }}

{{ 'contactus.email.error' | i18n }}

{{ 'contactus.reason.error' | i18n }}

{{ 'contactus.message.error' | i18n }}

Top Questions

You've got questions, we've got answers.

What are my branch hours?

Visit our ATM & Branch Locator page to find your branch's hours.

How do I activate my new card?

Once you receive your card in the mail, please call your branch to activate your new card.

What are the current rates at Northern Birch?

See our Rates page for an updated list of mortgage, bank account and savings account rates.

What happens if I get a suspicious email or text from Northern Birch?

Northern Birch Credit Union will never send you an unsolicited email or message asking for any confidential information – this includes information such as your PIN, password or card numbers. If you do receive an email of this nature, please contact us directly in branch and let us know. If you think you have been a victim of fraud or have any unknown transactions on your account, please let us know.

How do I complete a direct deposit form?

Call one of our branch locations and we will be happy to assist you with your direct deposit form. 

How do I order new cheques?

You can now order cheques within Online Banking.

  • First, click My Accounts.
  • Next, select your bank account, then click Order Cheques.

​Follow the prompts to submit your order. Please note it can take up to 3 weeks to receive your new cheques.