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Help Page

We're here to lend a hand!


Contact Us

Have questions or concerns? Need help navigating our website or online banking? Get in touch with us in-branch!


Learn more about some popular topics:


See where we're located and call us in-branch today.

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Learn more about our app and how you can use it to do your banking.

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See the different ways you can do your banking.

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Read more about some of our online policies, including accessibility and legal. 

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Discover our competitive rates. 


 Learn about Northern Birch Credit Union; who we are and where we've come from. 


Frequently Asked Questions ​

The information to provide depends on where the money is coming from and what funds are being sent. Visit our Wire Transfers page to learn more. 

To sign up for online banking, please call us in-branch. 

Depending on your account opening documents, we can set you up with online access over the phone. 

We are proud to offer our members access to their money worldwide. 

You can use your debit card at certain ATM machines throughout Canada, the United States and Internationally. 

Visit our Debit Card page to learn more.