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    Our online banking and mobile app interface offers you a better banking experience!

    We hear your feedback and are continuously improving our online banking and mobile app to enhance your user experience. The refreshed experience we now use has the same features you were used to before, with a new user interface, bringing an improved look and feel and better navigation. 

    How to get the new online banking experience 
    All users have already automatically transitioned to the new platform. Your current login and password information would have remained unchanged. 

    How to get the app 
    The app is available on Google Play and the App Store. Search for 'Northern Birch Credit Union'. 
    If you already have the Mobile App installed, you will be prompted to update your app if any significant refresh has taken place. 

    What did not change? 
    Your login credentials did not change. Members continue to login using your existing username and password. 
    If you have memorized accounts set up, you may need to re-enter the information upon first log in.


    Have questions? We're here to help!

    Having trouble accessing your accounts? Want to learn more? Contact us today!
     
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    Online Banking

    Online banking will continue to give you the core functionality you're used to; transfer funds, check your balances, pay bills, send and receive Interac e-Transfers, send International Transfers and more. 
     
    It's been redesigned to deliver an improved experience that adapts to all screen sizes. 
     
    Highlights: 
    • Responsive design that automatically adjusts to your screen size, with easier to read text and functionality across all platforms 
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    New Mobile App

    With our mobile apps you'll enjoy the same features as Online Banking with a banking experience designed specifically for your mobile device. 

    The mobile app is available for both iOS and Android users. 

    Highlights: 
    • Touch and Face ID login
    • Refreshed experience with a new and improved look and feel 
     
     

    How to: Enable Biometrics

    Mobile app only
    - When logging in, select 'Remember me' and set up your memorized account information.
    - Once logged in, go to Settings and Biometrics.
    - Read and tap Accept.
    - Turn on Biometric Login and tap Enable. You will need to re-enter your password.

    How to: Download e-Statements

    Online banking only
    - Once logged in, click on the My Accounts icon
    - Select View e-Statements from the menu 
    - Find the e-statement you want and click on Download

    How to: Manage Alerts

    In online banking:
    - Once logged in, click on the Messages and Alerts icon
    - Select Manage Alerts
    - Set up and manager your alerts 
    In the mobile app:
    - Once logged in, swipe left to find the Alerts Icon
    - Set up and manager your alerts

    How to: Set up Quickview

    Mobile app only:
    - From the home page, click 'Set Up' under Set Up Quickview
    - Check off the Quickview box
    - From the home screen, you can select Quickview Settings
    - Once in settings, you can choose up to 3 accounts to display 
     
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    Frequently Asked Questions

    We heard your feedback and made improvements to our previous Online Banking and Mobile App to enhance the user experience and make it easier to do your banking on any device.
    In October 2022, we launched updates to our online banking and mobile banking app.
    We launched a new look and feel of online banking. It has all the same featured you were used to with our previous online banking. 
     
    Your username and password remained the same as they were before. All you had to do is sign in. 
     
    You would have had to update your existing online banking app. 
     
     
     

    Questions? We're here to help.

    Want to set up online banking or need help accessing your accounts? Get in touch with us today.
     
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