• About
  • New Banking System

Our new banking system is here!

Please log into online banking with your new temporary password
Online & mobile banking are now available! Locate the letter that was mailed to you, and get logged in today. 
We have extended our telephone banking hours and introduced a new Online Banking Technical Support Service. Please scroll down for more information.

Our new banking system is here! 

We are excited to announce that we will be moving to a new banking system this spring. This state-of-the-art banking system is the choice of most credit unions in Canada, and will make your banking experience easier and more secure. This new system will give us the opportunity to improve the way we interact with our members and will make it easier for us to introduce new and updated products and services. 

A safer and more secure environment with up-to-date technology.

Used by most credit unions in Canada.

Gives us the opportunity to bring you more and better products and services.

Our team will have more time to spend helping members, and be less focused on administrative tasks.

The future is brighter with more capabilities.

​Not only will this new system allow us to introduce new and improved products and services, but it will give our staff more time to focus on you, our members. This modernized system will also allow us to better adapt to future growth and changes in the banking industry. 

Anita Saar, President & CEO


​Online Banking Users

If you are an online banking user, the way you login to online banking will be changing.

Your username has now changed and you should have received a temporary password in the mail. Please use these to log into online banking for the first time after our conversion. Need help? Never got a letter? Get in touch with us today.

Click here to read more about logging in for the first time after conversion.

Need your account history?

Account history will not be moving over to the new system. You will no longer be able to see transactions that occurred before April 16th, 2021.  Your closing balance as of April 16th, 2021 will become your opening balance as of April 19th, 2021. Didn't get a chance to download your account history? Reach out to us in branch, to request a copy of your account history. 

Re-Registering for Interac e-Transfer Autodeposit

If you were previously registered for autodeposit prior to our conversion weekend, you must re-register to continue to receive your incoming Interac e-Transfers. For those previously registered, if you do not re-register for autodeposit and an Interac e-Transfer is sent to you, the funds will be rejected and sent back to the sender. You will receive an email advising you to reach out to your financial institution. 

What should you do? Log into online banking and complete your autodeposit registration. Don't forget to verify your registration with the confirmation email sent to you by Interac. Autodeposit can be found in online banking under the Transfers and Send Interac e-Transfer section. Once your registration is confirmed, the sender will need to re-send the Interac e-Transfer. You will then be able to receive any future e-transfers as well. 

Online Banking Information

Watch our video tutorial on logging in for the first time and read more about any changes impacting you.

Details for Business Members

There will be changes to how some businesses access their accounts online. Check and see if this applies to you.

Frequently Asked Questions

We will continue to add questions and more detailed information as our conversion date approaches. 

Extended Phone Support Hours

We are here to help you through the change. See our temporary hours & additional support option.


Online Banking Technical Support Line 
Available 24/7 
Starting Monday, April 19th - in English Only

1-866-992-2490

Temporary Extended Call Hours In-Branch 
Weekdays from Monday, April 19th - Friday, April 30th
at our Estonian House & Latvian Centre Branches

10 am - 8 pm 

We will keep you informed. 

We will be sharing information with you through various channels. This page will continue to be updated with important information and FAQ. 

Stay informed and sign up for our e-newsletter.

Join our e-newsletter list to get up-to-date information straight to your email.

Questions? Concerns? Talk to us. We are here to help. 

Call or email us today. We are here for you.